ITALY Law and Practice Contributed by: Stefano Sbordoni, Sbordoni & Partners
(b) mandatory KYC and identity verification; (c) player limits – deposits, sessions, self-imposed limits, cooling-off periods; and (d) behavioural monitoring to identify risky or problem gambling patterns. • Enforcement actions – these take the form of: (a) domain and server seizures; (b) national blocking of illegal platforms; (c) international financial freezing of funds; (d) joint operations by the ADM and the GdF. 7. Responsible Gambling (RG), Also Known as Safer Gambling (SG) 7.1 RG Requirements In Italy, responsible gaming represents one of the legality requirements set out by the ADM in the guide- lines to which every dealer and operator is subject by law in order to obtain Gioco Italia 2.0 certifica- tion. (Italy’s “Gaming 2.0” certification framework is a new technical and licensing regime administered by the ADM, having been introduced under Legislative Decree 41/2024.) All gaming platforms also adopt the “Service Charter for Remote Gaming” issued by the ADM. Its aim is to “ensur[e] a responsible gaming environment for play- ers”. There are seven types of responsible gaming areas directly linked to the iGaming sector, which are: • protecting vulnerable players; • preventing underage gambling; • security measures against criminal activities; • privacy policy; • online payment protection; • a safe online environment; and • ethical and responsible marketing. Gaming management tools (GMTs) are provided for and regulated by: • the ADM Regulations on Remote Gaming, the ADM Technical Rules for Gaming Account Management, and the ADM/SOGEI Technical Protocols, as well
as specific regulations for casinos, betting, poker, and bingo; and • the following national laws (see 3. Legislative Framework ): (a) the Balduzzi Decree; (b) the Dignity Decree; (c) 2020 and 2023 Budget Laws (“Strengthening Responsible Gaming”) (d) Article 110 of TULPS for land-based machines (AWP machines and VLTs); and (e) AML Guidelines (Legislative Decree 231/2007). 7.2 Gambling Management Tools In Italy, GMTs are mandatory, certified, and centrally controlled by the ADM and SOGEI. Operators must implement: • gambling limits; • national self-exclusion; • strict KYC; • behavioural controls; • payment protection; • anti-manipulation tools; • auditing and reporting systems; and • real-time monitoring. Mandatory GMTs for all ADM (B2C) dealers are as follows. • Mandatory limits – players must set limits before playing (deposit limit, session limits, spending lim- its, top-up limits, and cooling-off period/temporary exclusion). • Mandatory identity verification (KYC) within 30 days of account opening ‒ failure to do so will result in account suspension and subsequent closure. • National self-exclusion – the RUA is national and centralised, managed by the ADM/SOGEI, and applies to all dealers. A self-excluded player can- not open new accounts, access ADM sites, depos- it, or play. • Gaming behaviour monitoring tools ‒ these must be activated by dealers to analyse risk patterns, detect compulsive behaviour, monitor gaming fre- quency, and automatically alert players, etc.
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