CHINA Law and Practice Contributed by: Yan Gao, Yilin Wang and Zhuohui Li, Zhong Lun Law Firm
operations and important public utilities are subject to government pricing regulation. A party wishing to challenge a tariff-setting decision may apply for administrative reconsideration under the Administra- tive Reconsideration Law (effective 1 January 2024) or bring administrative litigation under the Adminis- trative Litigation Law (effective 1 October 1990, most recently amended in 2017). For complaints regard- ing existing tariff application or supply service terms, users may file complaints through the NEA’s 12398 energy regulation hotline or with the relevant local energy authority. Under the Guidance on Deepening and Improving “Getting Electricity” Service Standards, supply enterprises and the NEA and its regional offic- es are required to establish and maintain complaint- handling mechanisms.
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