NEW ZEALAND Law and Practice Contributed by: Liz Blythe, Troy Pilkington, Emma Peterson and Craig Shrive Russell McVeagh Contents 1. Market Conditions p.24 1.1 IT Outsourcing p.24 1.2 Business Process Outsourcing (BPO) p.24 1.3 New Technology p.24 1.4 Outsourced Services p.25 2. Regulatory Environment p.25 2.1 Restrictions on Technology Transactions or Outsourcing p.25 2.2 Industry-Specific Restrictions p.26 2.3 Restrictions on Data Processing or Data Security p.28 3. Model Outsourcing Contracts p.29 3.1 Standard Contract Model p.29 3.2 Alternative Contract Models p.30 3.3 Digital Transformation p.30 4. Contract Terms p.30 4.1 Customer Protections p.30 4.2 Termination p.32 4.3 Liability p.33 4.4 Implied Terms p.33 4.5 Data Protection and Cybersecurity p.34 4.6 Performance Measurement and Management p.35
North Island
Auckland
New Zealand
Wellington
South Island
4.7 Digital Transformation p.35 5. Employment Matters p.36 5.1 Employee Transfers p.36 5.2 Role of Trade Unions or Workers’ Councils p.37 5.3 Offshore, Nearshore and Onshore p.37 5.4 Remote Working p.37
22 CHAMBERS.COM
Powered by FlippingBook