ARMENIA Law and Practice Contributed by: Narine Beglaryan and Anahit Aloyan Concern Dialog
Russia
Georgia
Armenia
Yerevan
Azerbaijan
Turkey
Iran
Contents 1. Market Conditions p.10 1.1 IT Outsourcing p.10 1.2 Business Process Outsourcing (BPO) p.10 1.3 New Technology p.10 1.4 Outsourced Services p.11 2. Regulatory Environment p.11 2.1 Restrictions on Technology Transactions or Outsourcing p.11 2.2 Industry-Specific Restrictions p.11 2.3 Restrictions on Data Processing or Data Security p.12 3. Model Outsourcing Contracts p.13 3.1 Standard Contract Model p.13 3.2 Alternative Contract Models p.13 3.3 Digital Transformation p.13 4. Contract Terms p.13 4.1 Customer Protections p.13 4.2 Termination p.15 4.3 Liability p.15 4.4 Implied Terms p.16 4.5 Data Protection and Cybersecurity p.16 4.6 Performance Measurement and Management p.16
4.7 Digital Transformation p.16 5. Employment Matters p.16 5.1 Employee Transfers p.16 5.2 Role of Trade Unions or Workers’ Councils p.17 5.3 Offshore, Nearshore and Onshore p.17 5.4 Remote Working p.17
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