USA
Canada
United States of America
Washington DC
Law and Practice Contributed by: Jeffrey Harvey, Randall Parks, Andrew Geyer and Cecilia Oh Hunton Andrews Kurth LLP
Mexico
Contents 1. Market Conditions p.91 1.1 IT Outsourcing p.91 1.2 Business Process Outsourcing (BPO) p.91 1.3 New Technology p.92 1.4 Outsourced Services p.92 2. Regulatory Environment p.93 2.1 Restrictions on Technology Transactions or Outsourcing p.93 2.2 Industry-Specific Restrictions p.93 2.3 Restrictions on Data Processing or Data Security p.95 3. Model Outsourcing Contracts p.96 3.1 Standard Contract Model p.96 3.2 Alternative Contract Models p.97 3.3 Digital Transformation p.98 4. Contract Terms p.98 4.1 Customer Protections p.98 4.2 Termination p.99 4.3 Liability p.99 4.4 Implied Terms p.100 4.5 Data Protection and Cybersecurity p.100 4.6 Performance Measurement and Management p.101
4.7 Digital Transformation p.101 5. Employment Matters p.101 5.1 Employee Transfers p.101 5.2 Role of Trade Unions or Workers’ Councils p.101 5.3 Offshore, Nearshore and Onshore p.101 5.4 Remote Working p.102
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