USA – CALIFORNIA Law and Practice Contributed by: Nora Sheriff, Gwenneth O’Hara, Samir Hafez, Antonio Carrejo and Elisa Rivas, Buchalter
California Supreme Court. This judicial review is typically limited to whether the CPUC violated applicable law or acted within its authority, and whether the CPUC’s findings are supported by substantial evidence. Customers and other parties can also chal- lenge existing rates, service quality, or alleged violations of rules or tariffs through the CPUC’s complaint process. The CPUC provides both an informal complaint process (via its Consumer Affairs Branch, which attempts mediation) and a formal complaint process. The CPUC can order remedies such as bill adjustments or corrective actions, but generally cannot award damages for personal injury or property damage.
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