EGYPT Law and Practice Contributed by: Ibrahim Shehata, Hesham Kamel, Hana ElBarbary and Dima Mazen, Shehata & Partners
issuing electronic invoices for all transactions, enhancing transparency and facilitating com - pliance monitoring. • Regular financial audits – conduct regular internal audits to ensure accuracy in tax reporting and promptly address any discrep - ancies. 1.4 Consumer Protection Consumer protection is crucial, particularly in B2C transactions in the digital market. Strong legislative and regulatory systems are essential for building trust between consumers and ser - vice providers. Consumer Protection Law The Consumer Protection Law No 181 of 2018 and its executive regulations (Decree No 822 of 2019) extended consumer protection to online contracts. Key terminologies include: • Online contracting– offering, buying or selling products via internet platforms or other com - munication means. • Advertiser – any person who promotes a commodity or service using media, including digital means. • Supplier – any person engaged in com - mercial, industrial or professional business providing services to consumers, including through electronic means. Consumer rights and measures The Consumer Protection Law outlines various consumer rights and protections: • right to disclosure of pre-contractual and post-contractual information; • methods to restrict unfair impositions on customers; and
• processes to file complaints against digital economy operators through the Consumer Protection Authority (CPA). Online contracting protections Specific rights and protections for online con - tracts include: • the right to obtain the necessary contract information; • the right to confirm contract approval within seven days; • the supplier’s obligation to observe all duties and consumer rights in remote contracts; and • the right to revoke the contract within 14 days of receipt. Exclusions The Consumer Protection Law does not cover: • banking and financial activities; • capital markets trade; The CPA enforces the Consumer Protection Law. The National Telecommunications Regula - tory Authority (NTRA) supervises consumer pro - tection in telecommunications services, setting guidelines and obligations for service providers. Best Practices for TMT Companies To handle consumer disputes effectively, TMT companies should: • establish proactive call centres for prompt consumer support; • provide accessible customer support to resolve issues quickly and enhance customer satisfaction; and • newspaper subscriptions; • flight ticket reservations; or • hotel reservations. Supervisory Authorities
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