NORWAY Law and Practice Contributed by: Elisabeth Roscher, Tine Vigmostad, Geir Sviggum and Kristin Nordland Brattli, Wikborg Rein Advokatfirma AS
7. Learning From Past Crises 7.1 Post-Crisis Review: Learning Lessons It is generally advisable for lessons to be learned following a crisis situation. The participants in such a process would often be the members of the crisis management team; some learned les- sons would be confidential, and typically only be available for this team. Other learned lessons may be more generic and therefore used more widely in compliance training. To ensure that rel- evant learned lessons are integrated into future crisis management strategies, companies may choose to (inter alia): • amend crisis management plans and policies; • revise internal governance structures; or • enhance training of employees.
7.2 Policy Update If there has been neglect due to lack of policies, such a gap would normally be filled following a crisis. Often, however, a compliance issue and a related crisis may be due to bypassing internal routines, and therefore updates of policies and procedures may not always be necessary. 7.3 Effectiveness Measurement and Benchmarking See 3.6 Assessing Crisis Management Suc- cess and 4.2 Planning .
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