FRANCE Law and Practice Contributed by: Sophie Scemla, Didier G Martin, Diane Paillot de Montabert and Calypso Korkikian, Gide Loyrette Nouel
7.3 Effectiveness Measurement and Benchmarking Companies measure the effectiveness of their crisis management strategies using key perfor- mance indicators (KPIs) such as response time, regulatory compliance, reputational impact, financial impact, and employee and stakeholder feedback. Internal assessments, including crisis simulations and stress tests, provide additional insights into the adaptability of the response strategy. To benchmark crisis management practices, companies align with regulatory guidance from bodies like the AMF, ACPR, and CNIL in France, as well as ISO standards (eg, ISO 22301, ISO 31000, and ISO 37002). Sector-specific best practices can be found in industry reports from organisations like OECD and the World Eco- nomic Forum.
For continuous improvement, companies also rely on legal and regulatory updates from gov- ernment agencies, industry associations (eg, MEDEF, ICC, and AFEP), and specialised media and reports from organisations such as the World Business Council for Sustainable Devel- opment (WBCSD). Monitoring these sources helps companies refine their crisis management frameworks, ensuring resilience and alignment with regula- tory and industry standards.
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